FAQ

Shipping and Returns

1.How can I request a refund?

If you are not satisfied with your product, you can request a refund within 30 days of purchase. Please contact us at contact@botanyandcosmetics.com, providing your order number and the reason for your request.

2.How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. Please note that tracking information may take 24 to 48 hours to update.

3.What are your delivery times?

Our delivery time is 5 to 10 business days. As a family business, order processing before shipment typically takes 48 hours after confirmation.

4.What can I do if I need to change my address or some information about my order?

You have up to 24 hours after placing your order to change your address or any other information. Please contact us at contact@botanyandcosmetics.com as soon as possible with the details of the change. After this time, your order will likely have already left our warehouse and can no longer be modified.

5.Why hasn't my tracking number been updated yet?

It can sometimes take up to 24 to 48 hours for tracking information to be updated after your order has shipped. If your tracking number is not updated after this time, please do not hesitate to contact us for assistance.

6.What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us immediately at contact@botanyandcosmetics.com with your order number and photos of the product in question. We will do our best to resolve the issue quickly, either by sending you a replacement or offering a refund.

Questions? Feel free to contact us. We'd be happy to help: contact@botanyandcosmetics.com